FAQ

What's your processing time?

Our turnaround time is 3-4 weeks for made to order and 3-5 business days for ready made items and for fabrics.
We will keep update our processing time, depending on our orders at the time.

Which countries do you ship to?

Currently we ship to the UK only.

What’s the minimum order amount?

There is no minimum order.

I can't find a product.

Please 'Get a Quote' and give us as much details as you can. We most likely be able to help you.

Do you accept returns?

We are gladly accept returns and exchanges.

Dispatch items back within: 30 days of delivery.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Do you do custom orders?

We are happy to create new products, yes. Please 'Get a Quote' and we will get back to you as soon as possible.

I have an African Pigmy Hedgehog, what size shall I choose?

All of our products were created and tested with hedgehogs in mind.
For chunky hedgies we can make a bigger opening on our cubes if you let us know about it.

What size is best for Guinea Pigs?

The large sizes of our cozy products are perfect for Guinea Pigs. Smaller piggies would fit comfortably in our regular sized items.